Overview
At TK RAW HAIR, we undergo a strict quality control process to ensure that our customers recieve only the best hair extensions.
Due to our strict quality control measures and the nature of our products, we do not not anticipate you having issues with our hair extensions.
Shipping
UK SHIPMENT AND DELIVERY
BUNDLE AND LACES:
– Allow 2-4 working days for delivery.
– DM or Email us for next day delivery.
WIGS:
– For ready-to-wear wigs, allow 4-7 working days.
– For customized wigs depending on availability of bundles and closure, allow 2 weeks for delivery.
INTERNATIONAL SHIPMENT AND DELIVERY:
– We ship internationally via DHL to USA and all shipments are insured for up to £500.
– For any order above £500, please DM or Email our customer servteam
Returns
All sales are final, however in the unlikely event that you are unsatisfied with your order, we operate a strict exchange policy of 7 days from the point of receiving your order under the following acceptance criteria:
- All returned items must be in its original packaging and in resellable condition.
- If the returned item has been altered in any way, i.e, bleached, trimmed, colored, lace cut or worn wig, it will not be accepted and will thus be returned back to you.
- More so, if the hair tags has been taken off, we will be unable to process your exchange and your order will therefore be shipped back to you at your cost.
Your parcel remains your responsibility until it arrives back with us. therefore, we suggest you consider using a trackable service or purchasing shipping insurance.
In case you need to contact us about your return, please allow up to 24-48 hours for a customer service advisor to get back to your email in order to provide ample support.
We aim to process your returns with immediate effect but especially during holidays season, it may take up to 14 days UK and 21 days International.
We are not liable for any courier delays or faults nor are we held accountable for packages that are lost or not delivered.
Need help?
Contact us at help@tkrawhair.com for questions related to refunds and returns.